Gusto Reviews
(Rated by 1494 users)
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Payment Methods
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
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Overall Rating
5.0
Base on 3 Reviews
Ratings by Feature
Ratings by Feature
- Good Value4.7
- Shipping & Delivery4.0
- Customer Service4.0
- Return Policy5.0
- Price & Quality4.0
Recent Customer Reviews (3)
Fanette Panetier
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Bradley Hyde
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Zachary Smart
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Gusto Pros & Cons
Pros
1
Full-service payroll: Gusto automates payroll calculations, deductions, and remittances, ensuring compliance with state and federal taxes.
2
Ease of use: The platform offers an intuitive and user-friendly interface, making it easy to navigate and manage payroll and HR tasks.
3
Automated tax filing: Gusto ensures accurate and up-to-date tax filings, reducing the risk of errors and IRS penalties.
4
Comprehensive benefits administration: Gusto helps manage health insurance, 401(k), life insurance, and commuter benefits, creating a competitive employee package.
5
Integration with popular business software: Gusto integrates with tools like Zero, ZipBooks, Sheets, Slack, Shopify, and Hubstaff, among others.
6
Responsive customer support: Trained professionals are available to help with troubleshooting and answering questions.
7
Employee self-service portal: Employees can access their tax forms, paystubs, and payment history through the portal, enhancing employee engagement and self-service capabilities.
8
Time tracking and PTO management: Gusto includes built-in integrations with third-party time-tracking tools and offers time kiosks for on-site tracking, as well as PTO policy creation and tracking.
CONS
1
Limited performance management: Gusto lacks built-in performance and compensation management features, which may require integration with other apps for larger organizations.
2
No geo-tracking features: Businesses managing hourly field employees or remote teams might need to integrate a geo-tracking tool to supplement Gusto’s capabilities.
3
No mobile app for employers: While employees can access the platform via Gusto Wallet, employers do not have a mobile app for on-the-go payroll management.
4
Price doubling between plans: The price can double between the Simple and Plus plans, which might strain small-business budgets.
5
Limited HR tools in lower plans: Crucial HR tools like compliance alerts and HR library access are limited to the most expensive plan.
6
Growing customer service complaints: Some users have reported negative experiences with customer support.
Gusto Features and Benefits
Features
Full-service payroll
Automates payroll calculations, deductions, and remittances, ensuring compliance with state and federal taxes.
Ease of use
Intuitive and user-friendly interface, making it easy to navigate and manage payroll and HR tasks; run payroll in around 13 minutes.
Automated tax filing
Ensures accurate and up-to-date tax filings, reducing risk of errors and IRS penalties; automatically calculates and files local, state, and federal taxes including W-2, 940, 941, 8974, 1099.
Tax compliance
Handles tax registration for all 50 US states, suitable for businesses with remote or multi-state employees.
Comprehensive benefits administration
Manages health insurance, 401(k), life insurance, commuter benefits, medical, dental, vision, HSA, FSA, workers’ comp, creating competitive employee packages; handles deductions saving time.
Integration with popular business software
Integrates with tools like Zero, ZipBooks, Google Sheets, Slack, Shopify, Hubstaff, Xero, Clover, Trainual, TSheets, QuickBooks, ensuring all apps and data in one place.
Responsive customer support
Trained professionals available for troubleshooting and questions.
Dedicated support
Premium plan includes customer success manager for expert guidance, data migrations, compliance tips, direct phone line.
Employee self-service portal
Employees access tax forms, paystubs, payment history, enhancing engagement and self-service.
Time tracking and attendance
Built-in integrations with third-party tools, time kiosks, geolocation clock in on desktop/phone; automated tools sync with payroll, calculate hours, PTO, holidays, ensuring compliance.
PTO management
PTO policy creation and tracking; easy input, approval, automatically integrated into payroll.
Payment methods
Direct deposit, check, or pay card, providing flexibility; next-day direct deposit in Plus plan.
Payroll reports
Detailed reports on payroll history, bank transactions, contractor payments, PTO, tax payments.
Hiring and onboarding
Basic to advanced tools simplify process, help businesses stand out in competitive job market.
Talent management
Built-in performance tools for reviews, trainings, employee growth.
Insights and reporting
Actionable data with competitive compensation tools, feedback surveys, workforce costing for easier decisions.